Terms of Use

Last Updated: April 6, 2026

Effective Date: April 6, 2026

These Terms of Use ("Terms") are a legal agreement between you and Jeanna One Inc., a California corporation doing business as "StaycationGo" ("StaycationGo," "we," "us," or "our"). They govern how you use our platform, website, apps, and related services (the "Platform"). By creating an account, you agree to these Terms and our Privacy Policy.

A note about disputes: These Terms include an arbitration clause (Section 15). In short, if a dispute arises between you and StaycationGo, we agree to resolve it through individual arbitration rather than court, unless you opt out within 30 days of creating your account. This doesn't apply where your local law doesn't allow it. We explain this in full in Section 15.

2. What StaycationGo Does (and Doesn't Do)

2.1 What We Are

StaycationGo is a technology provider. We build and power property microsites, booking tools, and management software for short-term rental Hosts. Think of us as the platform behind the listing, not the listing itself.

2.2 What We're Not

We're not a party to the rental agreement between you and a Host (or Guest). We don't own, manage, or inspect any properties. We're not a real estate broker, property manager, insurer, or travel agent. We can't guarantee that a listing is accurate, that a property is in good condition, or that a Host or Guest will follow through on their commitments.

The Host provides the accommodation. We provide the technology.

2.3 How Payments Work

Guests pay Hosts directly. StaycationGo doesn't collect, hold, or process payments between Hosts and Guests. How you pay the Host (timing, method, currency) is between you and the Host.

Hosts pay us a separate subscription fee for access to the Platform, see Section 7.

3. Your Account

3.1 Who Can Use the Platform

You need to be at least 18 and legally able to enter into a contract.

3.2 Setting Up Your Account

One account per person. Please keep your information accurate and your login credentials secure. You're responsible for everything that happens under your account.

3.3 Identity Verification

Before listing a property or making a booking, everyone goes through identity verification with our third-party partner. This may include submitting a government ID, a selfie for biometric matching, and a background check. By starting this process, you're authorizing us and our partner to collect and process the required information (details in our Privacy Policy).

We can deny or revoke access if verification fails, information turns out to be false, or our systems flag a concern.

3.4 Closing Your Account

You can delete your account anytime through settings or by emailing hello@staycationgo.com.

We can suspend or close your account if you violate these Terms, engage in fraud, skip identity verification, fall behind on subscription payments (Hosts), or do anything that puts other users or the Platform at risk.

When an account closes, your access to the Platform ends. Some provisions survive, the ones about liability, indemnification, disclaimers, arbitration, and international users (Sections 11–15 and 18).

4. If You're a Host

4.1 Keep Your Listings Honest

You're responsible for everything in your listing: descriptions, photos, amenities, pricing, availability, house rules, and location. Don't mislead people. Use real photos of the actual property. If you list a hot tub, make sure it works.

4.2 Follow the Law

You're responsible for complying with all laws that apply to your rental. This includes zoning, licensing, building codes, safety standards, HOA rules, taxes, anti-discrimination laws (including the Fair Housing Act), and any consumer protection or privacy laws that apply based on where your Guests are located, including Guests outside the United States.

We don't check whether you're in compliance. We provide the tools; the legal responsibility is yours.

4.3 Insurance

We strongly recommend that you carry liability insurance covering your short-term rental activity, with at least $1,000,000 per occurrence. You may upload proof of coverage through the Platform, but this is not a condition of listing.

StaycationGo is a technology platform that connects Hosts with potential Guests. We do not own, operate, manage, or inspect any property. We do not provide insurance, evaluate the adequacy of your coverage, or assume any liability for events that occur at your property. The decision to carry insurance, and at what level, is yours alone.

4.4 Handle Your Taxes

You're responsible for figuring out, collecting, reporting, and paying all taxes on your rental income, including income tax, lodging tax, and sales tax. We don't handle taxes for you.

We may report your earnings to the IRS (Form 1099-K) and state or local authorities when required. Please keep your tax ID information up to date.

4.5 Set a Cancellation Policy

Choose one of three tiers for each listing:

Flexible: Full refund if the Guest cancels at least 24 hours before check-in. 50% refund after that.

Moderate: Full refund at least 5 days out. 50% refund 1–5 days out. Non-refundable under 24 hours.

Strict: Full refund within 48 hours of booking if check-in is 14+ days away. 50% refund at least 7 days out. Everything else is non-refundable.

Display your policy on your listing page and make sure Guests see it before they book. You can change tiers anytime, but changes only affect future bookings.

One thing to know: Some jurisdictions give consumers mandatory cooling-off or cancellation rights that override your policy. You're responsible for knowing and honoring those rules for your Guests, wherever they're located.

4.6 Protect Guest Data

When we share Guest information with you for a booking (name, contact info, verification status), you become responsible for handling that data properly. That means using it only for the booking and stay, keeping it secure, not selling or repurposing it, and following applicable privacy laws. How you handle Guest data outside the Platform is on you, not us.

5. If You're a Guest

5.1 When You Book

By booking, you agree to pay the Host what you owe (on whatever terms you work out), show up and leave on time, follow the house rules, take care of the property, and follow the law during your stay.

5.2 If Something Gets Damaged

You're responsible for damage beyond normal wear and tear. Work it out with the Host directly, we don't step into financial disputes between Hosts and Guests (see Section 9).

5.3 Don't Do These Things

Don't exceed the listed occupancy. Don't throw parties without written permission. Don't break the law. Don't disturb the neighbors. Don't sublet or transfer your booking. Don't lie about why you're staying.

6. Content and Intellectual Property

6.1 Your Content

You own what you post (listings, photos, reviews, messages). By posting it, you give us a license to use, display, and distribute it as part of running the Platform. This license continues after your account closes to the extent needed (for example, reviews stay visible on the property page).

6.2 Keep It Clean

Don't post anything false, misleading, infringing, defamatory, harassing, discriminatory, or illegal. No malware, no spam, no unauthorized ads. We can remove content that violates these rules without notice.

6.3 Our Stuff

The Platform itself, design, code, logos, trademarks, belongs to Jeanna One Inc. Don't use our brand without written permission.

6.4 Copyright Issues

Think something on the Platform infringes your copyright? Send a DMCA notice to hello@staycationgo.com (subject line: "DMCA Notice") with: the copyrighted work, the infringing material, your contact info, a good-faith statement, a statement under penalty of perjury, and your signature.

7. Host Subscription

7.1 Plans

Hosting features require a subscription. Plans and pricing are at [staycationgo.com/pricing]. We may change plans or pricing with 30 days' notice to current subscribers.

7.2 Billing

You're billed monthly or annually depending on your plan, in US dollars, at the start of each cycle.

7.3 Renewal and Cancellation

Your subscription renews automatically. You can cancel anytime in account settings, cancellation takes effect at the end of your current cycle. No partial refunds.

We send a reminder at least 7 days before each renewal and keep consent records for 3 years.

California subscribers: This is governed by California's Automatic Renewal Law. You gave express consent to recurring charges when you subscribed. You can cancel through the same method you used to sign up or through account settings.

7.4 If a Payment Fails

We'll try 3 more times over 14 days and let you know each time. If it's still not resolved, your subscription pauses, your listings come down, and your account access is limited to billing until you sort it out.

7.5 Price Changes

We give at least 30 days' notice before a price increase. The new price kicks in at your next billing cycle. If you don't agree, cancel before then.

8. Reviews

8.1 How Reviews Work

After a stay, both Hosts and Guests can leave reviews. Be honest, and follow the content standards in Section 6.2.

8.2 Play Fair

Don't offer incentives for reviews. Don't post reviews for stays that didn't happen. Don't coordinate fake ratings. Don't retaliate against honest reviewers. We'll remove reviews that break these rules and may take action on the account.

9. When Things Go Wrong Between Hosts and Guests

9.1 Our Role

We give you a communication channel to work things out. That's it. We don't mediate, we don't arbitrate, we don't take sides, and we don't touch the money. We're the technology provider, we built the messaging tool, not the rental agreement.

9.2 Use the Messaging System

Either party can start a dispute conversation through the Platform. Both sides should make a real effort to resolve it. All messages are logged and can be used by either party as evidence if things escalate to legal proceedings.

9.3 If You Can't Resolve It

You can take it to small claims court, mediation, arbitration, or whatever legal option is available in your jurisdiction. We can provide communication records if there's a valid legal request.

9.4 Patterns Matter

While we stay out of individual disputes, we do pay attention to patterns. Repeated complaints, fraud, or Terms violations can lead to warnings, listing suspension, feature restrictions, or account closure.

10. Pricing Transparency

All mandatory fees (cleaning, service fees, any Host-imposed charges) need to be included in or shown alongside the nightly rate before a Guest confirms a booking. Government taxes are the only thing that can be shown separately.

This applies regardless of where the Guest is located.

11. Limits on Our Liability

This section is about what StaycationGo is and isn't responsible for. We know legal language can feel heavy here, but these provisions reflect the reality that we're a technology provider, we build the tools, but we don't control the properties, the Hosts, or the Guests.

11.1 What We're Not Liable For

To the extent the law allows, StaycationGo isn't liable for indirect, incidental, special, consequential, or punitive damages related to your use of the Platform. This includes damages from Host-Guest disputes, property conditions, anyone's conduct, Platform downtime, unauthorized account access, or reliance on listing content. It also includes claims from third parties (including Guests or government authorities) arising from a Host's rental activity or compliance failures.

11.2 Our Maximum Liability

If we are found liable for direct damages, the most we owe is the greater of (a) what you paid us in subscription fees in the 12 months before the claim, or (b) $100.

11.3 What This Doesn't Cover

This section never limits liability for death or personal injury from our negligence, fraud, or anything the law says we can't limit.

11.4 Why These Limits Exist

Our subscription pricing assumes these limitations. We're a SaaS provider that doesn't participate in, control, or profit from individual Host-Guest transactions. These limits reflect that role.

12. Indemnification

12.1 Everyone

If your use of the Platform, your content, your rental activity, or your violation of these Terms or any law leads to a claim against us, you agree to cover our costs (including reasonable legal fees).

12.2 Hosts Specifically

Hosts agree to cover StaycationGo for claims arising from their rental activity. This includes claims from Guests (wherever they're located), claims from regulators or consumer protection authorities (including outside the US), claims from failing to follow applicable law (privacy, consumer protection, tax, safety, licensing, anti-discrimination), and claims from mishandling Guest data outside the Platform.

This obligation survives even after a Host's account is closed.

13. Disclaimers

We provide the Platform "as is." We do our best, but we don't make warranties, express or implied, about uninterrupted or error-free service, the quality or safety of any property, the accuracy of any listing, or the behavior or reliability of any user.

We also don't guarantee that Hosts comply with the laws in their jurisdiction or their Guests' jurisdictions. Our tools (cancellation tiers, pricing formats, cookie banners) are designed to help, but they're not legal advice and they're not a compliance guarantee.

14. User-Generated Content and Platform Immunity

StaycationGo is a provider of an interactive computer service under 47 U.S.C. § 230. Listings, reviews, messages, and photos are created by users, not by us. We're not the publisher of user content. Moderating or removing content doesn't change that.

We comply with the TAKE IT DOWN Act (18 U.S.C. § 1309) and will remove non-consensual intimate imagery within 48 hours of a valid report to hello@staycationgo.com (subject line: "TAKE IT DOWN Request").

15. How Disputes Between You and StaycationGo Are Resolved

This section covers disputes between you and StaycationGo (not between Hosts and Guests, that's Section 9).

15.1 We Agree to Arbitrate

If a dispute comes up between you and StaycationGo about these Terms or the Platform, we both agree to resolve it through individual binding arbitration rather than court. Either of us can still go to small claims court if the claim qualifies.

This is governed by the Federal Arbitration Act (9 U.S.C. §§ 1–16).

15.2 Let's Try to Work It Out First

Before filing for arbitration, the complaining party sends a written Notice of Dispute to the other side (ours goes to hello@staycationgo.com, subject line: "Notice of Dispute") describing the issue and what resolution would look like. We then have 60 days to try to resolve it informally.

15.3 How Arbitration Works

Arbitration is through the American Arbitration Association (AAA) under its Consumer Arbitration Rules. If AAA isn't available, we agree on an alternative (or a court picks one).

It's conducted in English, in the county where you live (unless we agree otherwise). For claims under $25,000, you choose: in person, phone, video, or written submissions.

15.4 Who Pays

For claims under $75,000, we cover all AAA filing, admin, and arbitrator fees (unless the arbitrator finds the claim frivolous). Over $75,000, AAA rules apply. Each side covers its own legal fees unless the arbitrator decides otherwise.

15.5 No Class Actions

We both agree to resolve disputes individually. No class actions, no collective actions, no consolidated proceedings. The arbitrator can't combine claims from multiple people.

If this waiver is found unenforceable, the entire arbitration agreement becomes void and disputes go to court (Section 15.9).

15.6 You Can Opt Out

You have 30 days after creating your account to opt out of arbitration. Send a written notice to hello@staycationgo.com (subject line: "Arbitration Opt-Out") with your name, account email, mailing address, and a clear statement that you want out. If you opt out, disputes go to court per Section 15.9. Opting out doesn't affect anything else in these Terms.

15.7 If There's a Flood of Claims

If 25+ similar disputes are filed against us within 60 days, we use a bellwether process: resolve 10 cases first, stay the rest, attempt a global settlement, and then process remaining cases in batches of 50.

15.8 International Users

This arbitration section applies to everyone. But if your local law prohibits pre-dispute binding arbitration for consumer claims, that prohibition is honored. In that case, disputes are resolved under Section 18.

15.9 If Arbitration Doesn't Apply

If arbitration is unenforceable or you've opted out, disputes go to the state or federal courts in Los Angeles County, California. Both sides agree to jurisdiction and venue there. This is subject to Section 18 for international users.

16. Governing Law

California law governs these Terms, without regard to conflict-of-law rules, except where federal law (including the Federal Arbitration Act) preempts. For international users, see Section 18.

17. Platform Rules

17.1 Use the Platform Responsibly

Don't use it to break the law, infringe rights, discriminate, harass anyone, spread malware, scrape data without permission, create fake accounts, bypass security, or manipulate rankings or reviews.

17.2 Don't List These

Properties you can't legally rent, properties violating local STR laws, properties with known hazards, properties with hidden cameras (exterior security cameras are fine if disclosed), shared spaces sold as private, or listings with fake photos or descriptions.

17.3 No Discrimination

Hosts and Guests follow all anti-discrimination laws, including the Fair Housing Act. Hosts can't decline bookings based on protected characteristics. Reasonable house rules about safety and property care are fine. Discrimination leads to suspension or termination.

17.4 Keep Conversations on the Platform

Use the Platform's messaging for booking-related communication. It creates a record that protects both sides. We may monitor messages for safety and fraud, but we don't read private conversations except in response to legal process, safety reports, or automated fraud detection.

18. If You're Outside the United States

18.1 Who This Applies To

Everyone who lives outside the US or accesses the Platform from outside the US.

18.2 Our Role

StaycationGo is a US-based technology provider. The Host is the one offering you a place to stay, not us. If you have a concern about the accommodation, its condition, the Host's behavior, pricing, refunds, or the Host's compliance with your local laws, that's between you and the Host.

If your concern is about the Platform itself (your account, your data, how the software works), that's a StaycationGo matter.

18.3 Which Law Applies

California law governs these Terms (Section 16). But if you're a consumer and your country's mandatory consumer protection laws say you can't be deprived of local protections through a choice-of-law clause, those protections still apply. Nothing here prevents you from going to your local courts or regulators where your law gives you that right.

18.4 Arbitration

The arbitration clause (Section 15) applies to international users unless your local law prohibits pre-dispute binding arbitration for consumers. If it does, disputes between you and StaycationGo go to either your local courts or Los Angeles County courts, your choice.

18.5 Liability and Disclaimers

Sections 11 and 13 (liability limits and disclaimers) apply to the extent your local law allows. Where your law doesn't permit a specific limitation, that limitation doesn't apply to you, but everything else still does.

18.6 We Build Compliance Into the Platform

We design our tools to work across jurisdictions. Cancellation tiers account for mandatory cooling-off periods. Pricing includes all fees upfront. Cookie consent uses opt-in for non-essential cookies. These features help Hosts stay compliant, but they're tools, not legal advice and not a compliance guarantee.

Hosts are responsible for making sure they follow the laws that apply to their Guests, wherever those Guests are located.

18.7 Your Data

International users' data is stored and processed in the US. By creating an account, you consent to this. See our Privacy Policy, Section 6 for more.

19. General

Entire agreement. These Terms and the Privacy Policy are the whole deal between you and StaycationGo.

Severability. If a court strikes down one provision, the rest stands.

No waiver. If we don't enforce something once, that doesn't mean we've waived it.

Assignment. You can't transfer these Terms without our OK. We can transfer ours in a merger, acquisition, or sale (with notice to you).

Force majeure. We're not liable for things genuinely beyond our control, natural disasters, pandemics, war, government actions, power outages, internet failures, labor disputes.

Electronic communications. By creating an account, you agree to receive communications electronically. That satisfies any legal requirement for written notice.

Changes to these Terms. Material changes come with at least 30 days' notice via the Platform and email. Continued use after that means you accept them. Changelog at [staycationgo.com/terms-changelog].

Contact.

Jeanna One Inc. d/b/a StaycationGo Email: hello@staycationgo.com Address: 12 San Miguel, Rolling Hills Estates, California 90274, United States

*Version: 1.0, Last Updated: April 6, 2026*